Launched: Eduwatch Review Platform

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Last updated on July 15th, 2018 at 01:46 pm

Eduwatch launches a review platform where students can post reviews on their institutions confidentially. All submitted reviews will be verified first before posting it on our website.

This is yet another feature built on our culture of putting students first. It was built on the realization that a genuine and verified review system for educational institutions was missing in the market. Currently, only colleges and professional institutions can be reviewed.

All the big review platforms have a flaw – that anyone with an account can post a review – even if they haven’t studied in the institution. In Eduwatch, only students who are studying or have studied in an institution can post a review about that institution – thereby making the reviews as true as possible and not some cooked up fake reviews. We go to the necessary extent to verify that a review submitted is indeed by a student from that institution. Only after successful verification submitted reviews are posted on the website.

Star ratings are subjective and therefore we do not use them. One student may rate an institution 3 stars while another may rate the same institution 4 stars. Moreover, star ratings don’t directly help users make a decision. A 2.5 or a 3.5 star rating doesn’t tell you to use the service or not.

Instead, we ask students their opinion about some of the important metrics like infrastructure, practicals, teaching quality, administration, false  promises, discrimination, arbitrary fees, complaint resolution and additional expenses for the course.

Infrastructure includes the fundamentals that students need to use during the duration of their course – the buildings, parking spaces, quality of benches and desks, quality of the classroom, comfort of the classroom, clean and accessible toilets, labs, library etc.

Practicals refer to the satisfaction of the students with the quality of practical classes, the number of sessions, working conditions of tools and other lab apparatus etc. Teaching quality stands for how well the students understand the lectures, the attitude of teachers, how approachable they are, etc.

Administration refers to how the management runs the institution. It includes ethical/unethical practices by the management, maintenance of the infrastructure, complaint resolutions, providing basic needs, punctuality, communication, feedback system etc.

False promises are the promises made by the institution during admission counseling which they didn’t fulfill or were just pure lies. Discrimination refers to any different treatment by the teachers or the management for any reasons – eg, your previous institution, study centers, scholarships, gender, race, ethnicity, etc.

Education is not a commodity, therefore fees should be same for all students. Arbitrary fees refers to the practice of charging different fees from the same batch for the same course (scholarships are excluded). Complaint resolution indicates the students’ satisfaction in their complaints being resolved by the institution. The time taken to resolve a complaint and what resolution was provided impact this metric.

We use these answers to help students make informed decisions while choosing institutions – thereby making the reviews as relevant, as helpful and as raw as possible.

Terms of posting reviews

  1. Students have to be at least 8 months old in the institution to post a review.
  2. Students can post reviews on their former institutions.
  3. Students who have business ties or monetary ties to the institution shall not review that institution or a competitor institution.
    Eg, a student who is serving as a part/full time faculty/staff in the institution. Students involved in any activities with the institution which earn them money.
  4. Do not take personal names of staff in the review. You are reviewing the institution, not an individual. The institution took your money and they are accountable for the competence and discipline of the staff.
  5. Students who are relatives of any faculties or management staff of that institution shall not review that institution.
  6. A student cannot post a review on behalf of another student.
  7. Only after verification, a submitted review is posted on the website.
  8. A review that is extremely contrasting to the average reviews will be scrutinized before approving.
  9. If we aren’t able to verify a student 100%, we will keep the review from being published until such a time the students is 100% verified.

We hope that students find our review system useful and it serve its purpose.

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